The email domain does not match the associated domain of the account, please contact Zoom Customer Support to set up if necessary

API and Webhooks
1

************* FIXED *************
** had to add the domain to Associated Domains list on the acount and verify that. Still don’t get why this didn’t crash earlier/worked earlier.

Hi there. We’re using the Zoom API to create zoom meetings so that we can access them via zoom web sdk. When a user on our platform wants to create a meeting, the request he makes will generate an SSO account for him (using SCIM2 API (POST)[ /scim2/Users]) if one does not exist already. This functionality was developed months ago and it was all working fine. Recently, the step of creating a new user fails.
The response throws:
{
| schemas: [ ‘urn:ietf:params:scim:api:messages:2.0:Error’ ],
| detail: ‘The email domain does not match the associated domain of the account, please contact Zoom Customer Support to set up if necessary.’,
| status: 400
|
}

Looking at the error, this is incorrect since the email domain DOES match with the associated domain of the account, which is “@techcity.ventures” in this case. When creating an account - we format the email: “uniqueId@techcity.ventures”. Why would this not work now when it was all working until now ?

Waiting for a reply on this ASAP. Thanks!

2

Hey @techcityventures,

Thank you for reaching out to the Zoom Developer Forum. I’m not sure why this would’ve worked in the past. I looked into this and there weren’t any recent updates to the API that I can see. Regardless, I’m glad to hear that you were able to resolve the issue!

Feel free to reach out if you encounter any further issues.

Thanks,
Max

3

figured out why it was working - it was added there before - then we were downgraded… which removed it then we had to add it back - I was not aware of the first two.

1 Like
4

Hey @techcityventures,

Got it, that makes sense. Thank you for sharing the cause of the issue! I’m sure this will be helpful for others.

Thanks,
Max

5

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