Zoom Phone API Has Not Been Enabled for This Account Although It Is

Phone
1

I confirmed with Zoom Support that Zoom Phone is enabled for our company.

I created an app in the marketplace with the following scopes to read our phone logs:

  • phone:read:admin
  • phone_call_log:read:admin
  • phone:read:list_call_logs

However, when making a GET request to /v2/phone/call_history, I receive the following error:

Code: 2031
Message: Zoom Phone has not been enabled for this account.

I’m certain that Zoom Phone is enabled. Any insights on what might be causing this issue?

APP ID: pC8JGLPSTj-uUGn3cB6L-g

2

Hi @LuckyGuy1234 when you generate your API access token, do you see those scopes on the access token?

Additionally can you please verify all prerequisites are satisfied?
Prerequisites:

  • A Business or Enterprise account
  • A Zoom Phone license
  • Account owner or a role with Zoom Phone management

Particularly looking to see if your user who’s credentials you’re using to create the access token has the role with Zoom Phone management.