Zoom Phone recordings no longer visible via the /phone/user/{id}/recordings endpoint

Description
As of 2/19, we are no longer seeing recordings via the Zoom Phone user recordings API. We can see that calls were recorded via the call_logs API, but nothing comes back from the recordings API, even recordings we were previously able to see.

Error
The API is returning 200, but with an unexpected empty result set.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth app calling the Zoom Phone APIs

Which Endpoint/s?

How To Reproduce (If applicable)
I can demonstrate the error easily, but it requires me to post private information. Please reach out to me directly for more exact repro instructions.

I call this API:
https://api.zoom.us/v2/phone/users/[redacted]/call_logs?from=2021-02-25&to=2021-02-27&page_size=100
I get some entries, a subset of of which indicate that there is a recording. They look like this:

{
“id”: “5f208c0e-b33e-4703-95c1-032869616b25”,
“caller_number”: “[redacted]”,
“caller_number_type”: 2,
“caller_name”: “[redacted]”,
“callee_number”: “[redacted]”,
“callee_number_type”: 1,
“callee_name”: “[redacted]”,
“direction”: “inbound”,
“duration”: 10,
“result”: “Auto Recorded”,
“date_time”: “2021-02-26T15:58:25Z”,
“path”: “extension”,
“recording_id”: “7d92756a784b11ebb572024298e50166”,
“recording_type”: “Automatic”,
“has_voicemail”: false,
“call_id”: “6933602375834101846”
}

But if I call the recordings API for the same time range, I get an empty response:

https://api.zoom.us/v2/phone/users/[redacted]/recordings?from=2021-02-25&to=2021-02-27&page_size=100
{
“next_page_token”: “”,
“page_size”: 100,
“total_records”: 0,
“from”: “2021-02-25”,
“to”: “2021-02-27”
}

Hi @clippermadness,

Thank you for reaching out about this. So that we can take a closer look, can I kindly ask that you share the full request and response information with us directly at developersupport@zoom.us? We will be happy to further investigate this.

Thanks,
Will

Hello there,

I still have the same problem… But I found recordings using /v2/phone/recordings.

https://marketplace.zoom.us/docs/changelog#publications/untitled-3

@J4Y-M,

With the release of this endpoint, this will be the recommended way to retrieve these recordings going forward.

Thanks,
Will

Thank you for your answer. Will it be the same for cloud recordings ?

It’s convenient when routes are harmonized between Zoom Phone and Zoom Meeting

Hey @J4Y-M,

While we try to keep the paths consistent, Zoom Phone and Cloud Recording endpoints are distinct and you shouldn’t expect the same format for the time being—certainly valid feedback though. :slight_smile:

Best,
Will

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