[Zoom Phone Smart Embed] Authentication Error (401) on recordingUrl from Call Recording Completed Event

Phone Phone Smart Embed
1

Hello Developer Community,

I am developing with the Zoom Phone Smart Embed and listening for the zp-call-recording-completed-event.

I successfully receive the event and extract the recordingUrl. However, when I attempt to access this URL in the browser, I consistently get a “No permission” error page.

Error Details:

  • Message: No permission. You cannot view this voicemail

  • Status Code: 401

  • Error Info: v=2.0;clid=us02;rid=INT_f5169b923abf51fc

Could you please advise on the potential causes for this authentication error? Does the user need specific permissions, or is there an issue with how the URL is generated or accessed?

Any help would be greatly appreciated.

2

Hi user127,
I haven’t personally hit this issue myself in the past, but it seems to be the same problem being discussed in this thread.
To resolve it, first make sure that you are logged in to Zoom. Then, go to Phone System Management > Users & Rooms > Click on a User > Policy > Automatic Call Recording
You’ll find Access Member List, and everyone that should have access to their recordings should be listed.
Let me know if this helps or if you’re still running into issues!

1 Like
3

Thank you for your reply and the suggestion.

I have followed your instructions and confirmed the settings under Phone System Management > Users & Rooms > [User] > Policy > Automatic Call Recording. I ensured the user is listed in the Access Member List, but the issue persists.

I am still receiving the same authentication error:

No permission
You cannot view this voicemail
401 - v=2.0;clid=us02;rid=INT_f5169b923abf51fc

For your reference, here is a sample of the recordingUrl I am receiving: https://applications.zoom.us/integration/phone/embeddablephone/audio/play/1/1f83f851-e8e8-49f9-a391-f3b69bf7225d

Could you please provide any further advice on how to resolve this?

Thank you for your continued support.