Zoom Phone Smart Embed Logs Out Automatically After Frequent Page Refreshes

Hello,

I am using Zoom Smart Embed, and I’ve encountered an issue where I am automatically logged out after refreshing the page multiple times within a short period (around 10 times).

Can you please explain why this happens? Is it due to session timeout, security measures, or something else? And is there a way to prevent this from happening, such as increasing the session timeout or keeping the session persistent despite frequent page refreshes?

Thank you in advance for your help!

Best regards,
Abegail Nuqui

1 Like

Hey @abegail
Thanks for reaching out to us!
I am not able to replicate this on my end.
Make sure that the Zoom client is always open in the background when working with the Zoom Phone Smart Embed

Hi, Elisa

Thank you for your earlier response.

I’ve tested again while keeping the Zoom app open in the background, but the issue still happens. After refreshing the Zoom Smart Embed page around 10 times within a short period, I get automatically logged out every time.

Could you please confirm if there is a session or refresh rate limit built into Smart Embed?
If so, is there any way to increase the limit or prevent this logout behavior, especially for users who may need to reload the page during development or testing?

Looking forward to your help!

Best regards,
Abegail Nuqui

Hey @abegail
Thanks for your patience.
We have identified this issue, and we will fix it in our March release this weekend.