Zoom phone to dial freephone or call center numbers

I am trialing a Zoom Phone 03 (Tokyo, Japan) number.

It will let me call all landlines and mobiles in Japan no problem,but my Bank for example and some other essential contacts are using call center numbers for their customers (0570) I do read online Zoom phone doesn’t do freephone/toll free numbers, which I guess includes call center numbers.

Is there nay workaround for this?

Thank you

Can someone at least verify if the landlines numbers are IP numbers or not please?

Hi @thelissener
Thanks for reaching out to us and welcome to our community!
Have you looked into this Support Article?

Please let me know if this helps or if you are still having this issue

Hi Elisa

This is not for Zoom phone but appreciate the link

I want to check why Zoom phone (Unlimited Regional Calling package) will not call toll free or call center numbers in that region, it dials mobile and landline phones no problem

Ah, I see @thelissener
Feel free to reach out to our Suppor team since this issue is out of my scope.