Apologies if this is the wrong forum; I was referred here by zoomus.zendesk.com . We have a simple JSON profile that lets us power a Samsung QBT display off or on. So far, so good. I’ve added what I believe are the correct rules to turn the display on or off based on our operation times. Unfortun…

Hi @ibeyer I am not able to view that ticket at the moment, but can you confirm if it includes sending a problem report? I will have engineering review your individual logs and ensure we get this figured out. If not, please reproduce it, send a PR, and let me know here the room name and timing so…

Hi @henry.tolino Thanks for sharing that link with me. Again, I am not familiar with this configuration but I found in the link you shared that the rules show a different command: "rules": { "meeting_started": [ "display.power.on", …

Thank you for your suggestion. I believe the ‘.on’ and ‘.off’ constructs only work if ‘power’ uses parameters. Instead, we use individual commands for powerOn and powerOff. Hope this helps! Henry

Hi @henry.tolino Thank you for your patience. I am still looking into this and will hopefully bring you an update shortly.

I appreciate it. Thank you once again. Henry

Hi @henry.tolino At first inspection, it appears you’re short a \ for the hex values, so that may be your issue with those commands working. correct formatting on your command might look more like { “id”: “powerOn”, “name”: “Power On Display”, “command”: “\\xAA\\x11\\xFE\\x01\\x01\…

Good catch on the \ - thanks. And yes - the manual commands work just fine; the automation does not. I’ll update the file tomorrow and see how things go. Thanks again, Henry

Hello again! My message was bounced back because of the inserted image. Is there a way I can send you the screen grab directly? Thanks again, Henry

Here’s the content from the bounced message:

Good Morning! Unfortunately, our profile does have the escaped-backslashes in place for the hex values; I believe this is taken care of when we upload the JSON file. I’ve inserted a screen grab of part of the profile. Am I still missing a backslash? Sometimes, my bifocals let me down. Thanks o…

Sorry the image feature seems to be not working well for you @henry.tolino . You should be able to upload an image in the reply box, but you could also drop a link in I think to a google photo location or whatnot so I can take a look at what you’re seeing. If the manual commands are working, my su…

Zoom Room controls: 'operation_time_started' and 'operation_time_ended' rules ignored

API and Webhooks

ibeyer (Ira) November 14, 2023, 9:55pm 21

Additionally this was referred to this forum from Zoom case # TS0113527

Operation timer (json) does not send commands to devices

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Zoom Room controls: 'operation_time_started' and 'operation_time_ended' rules ignored

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