I am attempting to resolve a Zoom user provisioning issue with Okta. New users are not being provisioned correctly without retrying the Okta task. I have logged a support request with Zoom who asked me to change a few settings:
- Create / add an Attribute member for the custom userType of ‘Licensed’. This caused a different error: “You can’t add paid users”
- SSO settings, ‘Save SAML response logs on user sign-in’ and toggle the provisioning option to ‘At time of sign-in’.
These actions have not resolved the issue.
Errors
error: Error setting property, appUser=xxxxxxxxxxxxxxx property=userType error=[Error in object ‘appUser’: codes [invalidValueTypeForProperty.appUser,invalidValueTypeForProperty]; arguments [userType]; default message [Unsupported data type value for given key]]
Source: Okta Help Center (Lightning)
and
“Automatic provisioning of user X to app Zoom failed: Error while creating user X: .Errors reported by remote server: You can’t add paid users.”
Can Zoom assist by providing me with a test/dev Zoom instance? For example – test-companyname.zoom.us.
I wish to test account provisioning from Okta to a non-production Zoom instance.