[Zoom SDK] Getting mosaiced self video in Windows 10


#1

I’m sometimes getting mosaiced self video when I start a meeting (as shown below). However, back to normal after I quit and restart a meeting. Anyone having the same experience? Please advise.
mosaiced%20video


#2

Would you supply more details?

  1. Doesn’t this happen frequently? Or just happened occasionally only when you start a meeting?
  2. Please tell me your camera device no, device dirvers version.
  3. Please tell me the sdk version.

Regards,
Wilmer


#3

Hi Wilmer,

Thank you for replying.

  1. Yes, occasionally when a host starts a meeting on Windows 10 (ver. 1803 OS build: 17134.407)
  2. HD Webcam C270
  3. 4.1.30384.1029

#4

Hi,

Would you send me an email? I’d like to discuss this issue via email because it may involve some of your personal information.

My email address is Wilmer.Sun@zoom.us

Regards,
Wilmer