Zoom sdk initialization failed error

Meeting SDK Android
1

Subject: SDK Init Error 5 / InternalErrorCode 124 — Account-Level Issue

Hello @chunsiong.zoom @yoon.conner

Our Android app suddenly stopped working today (August 2, 2026). We are getting:
errorCode=5, internalErrorCode=124 on onZoomSDKInitializeResult

  • SDK Version: 5.17.10
  • JWT is valid, SDK Key and Secret are correct and unchanged
  • No code changes were made on our side
  • App Package: com.app.rainbow.live.android
  • SDK App Client ID: cwHQn6mhQCabW3xRL1HQ_A

Based on previous forum posts (ZSEE-120784), this appears to be a backend account-level issue that requires a fix on Zoom’s side. Could you please investigate and apply a fix to our account?

2

@siddiqueaslam I need your signature and SDK logs to be sure.

3

Hi @chunsiong.zoom, thank you for the response.

Here is my signature (JWT): eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBLZXkiOiJjd0hRbjZtaFFDYWJXM3hSTDFIUV9BIiwiaWF0IjoxNzg1NzQzNjU5LCJleHAiOjE3ODU4MzAzNTksInRva2VuRXhwIjoxNzg1ODMwMzU5fQ.IJ1HPKcRGwqkyRthvlQhsjHbULbaaPvsehx-wLSzaRk

Additional details:

JWT appKey: cwHQn6mhQCabW3xRL1HQ_A

JWT iat: 1785743659 (Mon Aug 03 12:54 UTC+5 2026)

JWT exp: 1785830359 (Tue Aug 04 12:59 UTC+5 2026)

SDK version: 5.17.10

Device: Android TV (Android 11)

App was working perfectly until August 2, 2026 with zero code changes

4

@siddiqueaslam

i’ll PM you, i will need your SDK logs