Zoom Web SDK Crashes Sometimes on Screen Sharing

Meeting SDK Web
1

Description
Zoom Web SDK Crashes Sometimes on Screen Sharing

Error

Which Web Meeting SDK version?
1.9.8

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. start screen share

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: Macbook Pro M1
  • OS: Mac Mojave
  • Browser: Chrome
  • Browser Version

Additional context

2

Hi @ali.syed ,

Sorry to hear this is happening! Can you please provide a screenshot and any console log errors you’re seeing when it crashes?

Thank you,
Gianni

3

Hi @gianni.zoom ,

this is happening sometimes only., here is a link to screenshot Screenshot by Lightshot

4

Okay @ali.syed , thank you for providing this. Did you experience this prior to the current Web SDK version?

5

No @gianni.zoom . Thanks for the prompt reply. I’m not very sure, but this is being experienced on this SDK only. We didn’t experience this before, on older versions.

6

Ok thank you @ali.syed – can you please email the meeting id and user info for the meeting that crashed so we can investigate our logs? Send to developersupport@zoom.us addressed to me with a link to this thread. Thank you!

7

Hi @gianni.zoom,

I have sent the mail as per your requirements.

Awaiting a solution, let me know if something else is required.

8

Thanks @ali.syed !

-Tommy

1 Like
9

@gianni.zoom any update on this ?

10

Hi @ali.syed,

I will respond with updates on your ticket :slight_smile:

Thank you!

2 Likes
11

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