Zoom Web SDK Crashes Sometimes on Screen Sharing
Which Web Meeting SDK version?
To Reproduce(If applicable)
Steps to reproduce the behavior:
- start screen share
If applicable, add screenshots to help explain your problem.
Device (please complete the following information):
- Device: Macbook Pro M1
- OS: Mac Mojave
- Browser: Chrome
- Browser Version
Hi @ali.syed ,
Sorry to hear this is happening! Can you please provide a screenshot and any console log errors you’re seeing when it crashes?
Hi @gianni.zoom ,
this is happening sometimes only., here is a link to screenshot Screenshot by Lightshot
Okay @ali.syed , thank you for providing this. Did you experience this prior to the current Web SDK version?
No @gianni.zoom . Thanks for the prompt reply. I’m not very sure, but this is being experienced on this SDK only. We didn’t experience this before, on older versions.
Ok thank you @ali.syed – can you please email the meeting id and user info for the meeting that crashed so we can investigate our logs? Send to firstname.lastname@example.org addressed to me with a link to this thread. Thank you!
I have sent the mail as per your requirements.
Awaiting a solution, let me know if something else is required.
@gianni.zoom any update on this ?
I will respond with updates on your ticket
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