Zoom Web SDK Crashes Sometimes on Screen Sharing

Description
Zoom Web SDK Crashes Sometimes on Screen Sharing

Error

Which Web Meeting SDK version?
1.9.8

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. start screen share

Screenshots
If applicable, add screenshots to help explain your problem.

Device (please complete the following information):

  • Device: Macbook Pro M1
  • OS: Mac Mojave
  • Browser: Chrome
  • Browser Version

Additional context

Hi @ali.syed ,

Sorry to hear this is happening! Can you please provide a screenshot and any console log errors you’re seeing when it crashes?

Thank you,
Gianni

Hi @gianni.zoom ,

this is happening sometimes only., here is a link to screenshot Screenshot by Lightshot

Okay @ali.syed , thank you for providing this. Did you experience this prior to the current Web SDK version?

No @gianni.zoom . Thanks for the prompt reply. I’m not very sure, but this is being experienced on this SDK only. We didn’t experience this before, on older versions.

Ok thank you @ali.syed – can you please email the meeting id and user info for the meeting that crashed so we can investigate our logs? Send to developersupport@zoom.us addressed to me with a link to this thread. Thank you!

Hi @gianni.zoom,

I have sent the mail as per your requirements.

Awaiting a solution, let me know if something else is required.

Thanks @ali.syed !

-Tommy

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@gianni.zoom any update on this ?

Hi @ali.syed,

I will respond with updates on your ticket :slight_smile:

Thank you!

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