ZoomAPI sends duplicate registration cancel/denied mail

API and Webhooks
1

Description/Error
I try to create original registration page.
I’m thinking I want to this page have registration/cancel/re-registration function.
And, I found the api “Add a webinar registrant” and “update webinar registrants status”.

But when I called that update a webinar registrants status api to change status to cancel/deny,
zoom api sended duplicate registration cancel/denied mail.

Is this api behavior intended ? or configuration point is exist ?

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
Update a webinar registrants status.

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. Register any user(via web registration page or use “Add a Webinar Registrat” api)
  2. Request “Update a webinar registrants status” api

body sample:

{
  "action": "cancel",
  "registrants": [
    {
      "id": "xxxxxxx",
      "email": "xxxxxx@gmail.com"
    }
  ]
}
  1. status update correctly. But zoom api send “registration cancel mail” by two times.

Additional context

I also want to change cancel/deny mail template even when use api.
(I confirmed I can change mail template via Zoom Web page)
is there any configuration way to as similar to web page?

2

Hey @ujimamkt, thanks for posing and using Zoom!

I was able to reproduce the duplicate emails. We will work on fixing this. (ZOOM-134663)

You can update the branding for emails here. As of now updating the templates is not possible with API.

Thanks,
Tommy

3

Any updates on the fix. We have same issue on our side. Please fix this, users does not have pleasant experience due to duplicate emails.

4

Hey @vikrant,

No update yet, I have asked engineering to prioritize this.

Thanks,
Tommy

5

@tommy

Thank you. Please update us on this asap, since our webinar users are experiencing this issue.

6

Hey @vikrant,

This is in our backlog to fix, I do not have an ETA.

Thanks for your patience,
Tommy

7

Hey @vikrant, @ujimamkt,

This is now fixed. :slight_smile:

Thanks,
Tommy

8

Hi Tommy, I am experiencing the same issue in Laravel with Zoom SDK 1.9.0. Is it normal?

9

Hey @xavier.creus ,

Please create a new topic here #client-web-sdk and fill out the post template so we have enough info to assist. :slight_smile:

Thanks,
Tommy