When I search the specific webinar registrations for the particular email address, the registrant is “not found”, yet I can still retrieve the registrant information via the EP.
Something isn’t making sense. Am I looking at the wrong data somehow?
I’m not cancelling it on my end – I assume the registrant is cancelling through the link in the email although I’m not 100% certain of that.
If it makes any difference, the webinar is a recurring webinar with the option that people can register and attend any occurrence and the API request does NOT specify the occurrence_id, just the webinar ID.
I have the similar issues listing the list of registrants who have cancelled their registration via the “cancel” link on the zoom registration email.
Webinar Id = 94776227362.
Total Registraints = 4
Approved Registraints = 3
Cancelled Registraints = 1.
I have tried following endpoints but receive the same response in all the endpoints listing all the approved registraints(#3) but not the cancelled registraints.
endPoint==https://api.zoom.us/v2//webinars/94776227362/registrants?status=cancel
Response = 3 Registraints with “status”:"approved
endPoint==https://api.zoom.us/v2//webinars/94776227362/registrants?status=cancellled
Response = 3 Registraints with “status”:"approved
Please advise how what is the value we should pass in the status parameter to list the registrants who have been cancelled.
I am experiencing a similar issue and I have not been able to figure out how to fix it… We are “dismissing” the registrant attendee from our 3rd part application which “unregisters” the attendee in Zoom via API, however, there is a communication from Zoom being triggered to the attendee stating that their meeting has been cancelled. Is there a way to turn OFF this communication? We have checked the meeting settings and everything seems to be turned off but this communication is still getting sent out… For this particular project our platform is handling all attendee communications so we do not want this Zoom cancellation email going out. This is for Zoom Meetings by the way…
The issue we are experiencing is a little different because we are not cancelling the meeting itself, we are only “cancelling/unregistering” that one specific attendee. There is no action we are taking on the Zoom side, we are dismissing the attendee from our platform and when we do that, the cancellation communication is auto-sent to that one attendee we are dismissing.
Thanks for clarifying, that’s my mistake for misunderstanding. Have you tried setting the registrants_email_notification property to false when using the Create a Meeting API?
This is the same as setting No Confirmation Email Sent to Registrants on the Email Settings tab of a meeting.
Is this issues resolved. I am still not getting users data who has done Cancel registration. In my case, user is doing cancel registration from page displayed after registration on Zoom.
I am using below End point API to fetch cancel registration data.
