We are using the Contact Center API to develop a list of calls that we want to process through an AI engine.
When we attempt to perform the download (multiple threads in parallel) we get to a point where we get numerous 429 errors. We are usually able to retry and achieve success, but we would like to understand where the issue is, so if we can do something on our side to address it we will.
Is a GET of the media download url governed by the API endpoint limits? If so, which category does it fall into?
Thank you!