Hi @chunsiong.zoom ,
We noticed that in a custom grid view, when the number of participants in a meeting is bigger than 7, sometimes some users instead of seeing the video from specific users, they see a black screen while other users see all the video squares properly.
We catched the error and we can see the zoomSDKVideoSubscribe_Fail_
HasSubscribeExceededLimit error message but we doesn’t understand if its a technical issue or a limitation of the current zoom meeting plan we are using.
The technical details of how this custom view is made and the error is explained in this topic:
Thanks in advance,