ZRA API payload does not provide Zoom Phone Call-ID

[Reverest (Rajan)]

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API Endpoint(s) and/or Zoom API Event(s)
I’m trying to get Zoom Phone call-ID via the ZRA conversationID using below API.

get/zra/conversations/{conversationId}

Revenue Accelerator APIs

Description
ZRA is configured to capture Zoom phone calls.

When running above API, it does NOT provide Phone call-ID. Instead it is providing “meeting-UUID” which is same as “ConversationID”.

My Expectation: For Zoom Phone related conversation, it should provide Zoom Phone Call-ID.

How To Reproduce
Steps to reproduce the behavior:

1. Make an inbound call to the user who has Zoom Revenue Accelerator license assigned & confirm that the call is captured by ZRA

2. Run “List Conversations” API to get the conversationID
   get/zra/conversations

3. Run “Get conversation Information” to obtain details about the phone conversation below
   get/zra/conversations/{conversationId}

4. Note that the payload does not have Phone call-ID info. Instead it has “Meeting_UUID”

[elisa.zoom (Elisa)]

Hi @Reverest
Thanks for reaching out to us. I have shared this query internally with the right team and will get you an answer as soon I have more information. Thanks a lot