How to get meeting_uuid or conversation_id from a Call Log?

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1

Hello,

According to the API documentation for getting call log recordings, the response data should include meeting_uuid. Documentation: https://developers.zoom.us/docs/api/phone/#tag/recordings/get/phone/call_logs/{id}/recordings

However, when I call this endpoint, the meeting_uuid field is missing from the response I receive. How can I find the meeting_uuid from a call_id or call_log_id?

Additionally, is there a way to find the conversation_id from a call_id or call_log_id?

Thanks for your help.

1 Like
2

Hi @user127
The meeting_uuid gets generated when a call gets escalated to meeting.
Basically, during a phone call there should be an option on the dialpad to “Escalate to meeting”, so if this happen during the meeting, this field will be returned in the API response.
Hope this helps!

3

Thank you for the clear explanation. I appreciate you clarifying that the meeting_uuid is conditional and only created upon manual user action.

My primary goal is to obtain a stable and unique identifier for each call log, which we can then store in our internal system to create a permanent link to the call history/recording. Based on your explanation, it’s clear that meeting_uuid won’t work for calls that are not escalated.

In that case, could you please recommend the best practice for this? What field is the most reliable to use as a unique key for a call log? Would the call_log_id be the appropriate choice?

Any advice on a solution would be greatly appreciated.

1 Like
4

Hi @user127
If you are looking to track the call, you could use the call_id, that will be persistent and related to a specific call

5

Thank you, that’s very helpful.

I apologize for not being clear before. My specific goal is to create a URL that links to a call’s page in Revenue Accelerator.

Now that I know I should use the call_id, how can I get the direct URL to the corresponding Revenue Accelerator record?

Is there a specific URL structure I should use, or is another API call required?

Thank you.

6

Hi @user127
It looks like you could use the Get conversation information endpoint Revenue Accelerator APIs
but I do not know how to tie it to a specific phone call.
Allow me some time to look internally and will get back to you

7

Just wanted to gently follow up on this thread.

Thank you for looking into how to connect a phone call (call_id) with the Revenue Accelerator conversation. I was just wondering if you’ve had a chance to find any new information on this.

Being able to link to the Revenue Accelerator page is a key requirement for our integration, so any updates you can provide would be greatly appreciated.

Thank you for your time and help.