We have a Bot sub flow that prompts the user for their full name and phone number, and stores it using the global variables, global_system.Consumer.userName and global_system.Consumer.phoneNumber1. As part of the exit to the Contact Center message queue we’d like to use these variables to match the consumer against an existing address book contact. I can see the two variables in the More Information portion of the queue when I accept the engagement, but the presentment still shows as Consumer in the queue and doesn’t associate with other channel engagements where the username is mapped to an address book contact.