404 error when deleting cloud recordings

API and Webhooks
1

Hello there, we run a Powershell script to move to trash some cloud recordings.
Depending on conditions, we loop through users, loop through cloud recording files in a given date range, then we delete recording files.
The error is thrown on 5% of cloud recordings on the “delete list”

This is the error thrown by Powershell:

Remove-ZoomMeetingRecordingFile : The remote server returned an error: (404) Not Found.
At C:\Drive\School Drive\System Administration\Scripts\zoomBackup.ps1:153 char:17
+ ...             Remove-ZoomMeetingRecordingFile -MeetingId $item.meeting_ ...
+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: (:) [Write-Error], WriteErrorException
    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,Remove-ZoomMeetingRecordingFile

App Type: JWT

We use PSZoom library, and this is the source code requesting deletion: Added Get-ZoomAccountRecordings, Remove-ZoomMeetingRecordings, Remove… · JosephMcEvoy/PSZoom@e31ec23 · GitHub

2

Hi @Dolphin65, for the meeting IDs / UUIDs experiencing these errors, are there any consistent trends? I have experienced that if a meeting is joined where cloud recording is enabled, there will be no recorded files available if hosts have their video and audio off; essentially - if there is no recorded data, there are no recorded files for that meeting.

3

Hello Mike,
offending recordings are present, it may be something wrong in the meeting id encoding, when deletions are attempted?

4

Can I privately send the list of the offending ids to debug?

5

Hey @Dolphin65,

Yes, please send them and additional details to developersupport@zoom.us so we can debug.

Thanks,
Tommy