720p video problems - Video WEB SDK 1.2.0

The video sent from host freezes when Zoom is changing capture resolution to 720p on Windows, Chrome browsers versions 95 or higher. If change capture resolution to 1280 720 log appears in browser, the video freezes automatically.

We’ve try to resolve this issue by setting {hd: false} on stream.startVideo(), but this didn’t help. It seems like also hd:false flag doesn’t have any impact on sending 720p video. We can see that even if we set hd:false, Zoom is changing capture to 720p.

Why hd:false doesn’t have any impact on sending 720p video?

Why do we have problems with video freeze when change capture resolution log appears.

Which Windows Video SDK version?
Web Video SDK 1.2.0.

Device (please complete the following information):
OS, Graphic Card, Browser:

  1. Windows 10 Pro, Intel UHD Graphics 620, Chrome 98.0.4758.102 (Official Build 64-bit)
  2. Windows 11 Pro, Nvidia GTX 1660 Super, Chrome 99.0.04844.51
  3. Windows 11 Pro, Intel(R) Iris(R) Xe Graphics, Chrome 99.0.4844.51 (Official Build 64-bit)

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.