Hi, @h_ma3da ,
Thank you for the details here – I am happy to help! It looks like the screenshot mentioned in your post did not display. Can you share another screenshot of what you are seeing and provide us with the steps to reproduce the behavior? Once received, I can work to reproduce and either submit a bug or provide guidance on the best path forward.
In the meantime, here is our support documentation on using Using a third-party closed captioning service for reference :
It looks like you posted this topic twice. Given this, I will close this topic and continue providing support here.