Access Restricted. (200)

Meeting SDK Web
1

Pro Licence.

I Go to

‘Account Management’

Then

‘Account Profile‘

I get this error message.

Access Restricted. (200)

It happens every time on every machine.

I previously put five staff email addresses on to the account and made them co-hosts and different points.

That might be where the issue is.
I would like to reset my account and/or reinstate the Licence.

Any assistance gratefully received.

Simon

Description
A clear and concise description of what the question is.

Error
The full error message or issue you are running into.

Which version?
Knowing the version can help us to identify your issue faster.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots
If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Version: [e.g. 22]
  • Browser:[e.g. Chrome]

Additional context
Add any other context about the problem here.

2

Hi @kernowmusic,

Please contact our support team to help with your situation with the Zoom Portal[1].

1 - https://support.zoom.us/hc/en-us/requests/new

3

I did that three weeks ago as well as phone calls, I have had no response apart from you, Thankyou for responding.
I have no option but to change platforms, this is an error which cannot be fixed without account reset.
Priority please.

4

Hey @kernowmusic,

Apologies for the slow response times, we are seeing a massive increase of requests.

It seems your permissions may have been changed. Please try logging out and back in.

For additional support, contact support.zoom.us.

Thanks,
Tommy