Accounts API doesn't work with Pro Account?

API and Webhooks
1

I am trying to use the accounts API with a JWT token.

I have a Pro account.

But, when I hit the API I get the following response:
{
“code”: 124,
“message”: “Invalid access token.”
}

But the same JWT token works for all other APIs.

Does it mean that I cannot access the accounts API in a Pro account, or am I missing something?

Thanks,
Nitish

2

Hey @nitish,

Correct. Only master accounts can create and have sub accounts. Zoom only assigns this privilege to trusted partners.

If you would like to inquire about a master account, please reach out to isv@zoom.us.

Thanks,
Tommy

3

Hi @tommy,

I emailed them quite a while ago along with follow up emails, but still I haven’t heard back from them yet.

Is there an alternate email available?

Thanks,
Nitish

4

Hey @nitish,

Apologies for the delays. As an alternative to isv@zoom.us, you can fill out the form here: https://sites.google.com/zoom.us/isv/application

Thanks,
Tommy

5

Hi @tommy,

Thanks for that, I will have a look at the alternative option.

I have another question on the same topic:
If I upgrade my account from Pro to Business or higher will I be able to use the Account’s API straight away or does the process remain the same for upgraded accounts as well through the application form that you have shared?

Thanks,
Nitish

1 Like
6

Hey @nitish,

You will still have to go through the ISV sales team: isv@zoom.us.

Thanks,
Tommy