Activating DLP (Data Loss Prevention) as well as certain webhook events for this Zoom Account

API and Webhooks
1

Greetings,

For the pupose of building a Private level Attendance Tracker App i require the following to be activated:

Data Loss Prevention (DLP)

As well as the following webhooks:

meeting.chat_message_sent
meeting.chat_message_file_sent
meeting.chat_message_file_downloaded

to be activated for this account.

I reached out to the support via ticket and got this response:

Hello,

Our Technical Support team assists with product-level defects. We have confirmed this issue is configuration-related and not within the scope of your account’s Developer Support Plan, as such this case will be closed.

For help with developer configuration issues, custom solutions, custom integrations, or feature requests, please visit our Developer Forum where Zoom Developers and community members are available to assist you.

If you are interested in additional developer support options for your account, such as live developer consultations, please visit https://explore.zoom.us/docs/en-us/developer-support-plans.html  for more information on our Developer Support tiers.

Thank you,
Zoom Support

My webhook-only application for reference:

ID: E0-esLZdSq-hJyzlXjOQ3A

I am following Zoom Tech Support guidance from following Forum Topics:

/t/enable-meeting-chat-message-sent-webhook/98098
/t/trouble-activating-webhooks-for-meeting-chat-message-sent-meeting-chat-message-file-sent/107362

Awaiting Response and resolution of this endeavor.

Thank you for your time.

2

Hi @Travis111
Thanks for reaching out to us!
Let me take a closer look at this. Do you have the support ticket number?

3

Just re engaging here. Do you have the support ticket please? @Travis111

4

Hi @elisa.zoom , sorry for the delayed response.

Here the support ticket Number: TS1789321

I appreciate your support.
Have a nice Day!

5

Hi @Travis111
It looks like our support team did enable the DLP feature in your account.
Could you please share a meeting id where you were expecting to receive this event, as well as the name of the app you are using to receive this event so I can take a closer look