After joining the meeting, the newly installed SDK crashed after about 10 seconds

Meeting SDK Windows
1

Description
After joining the meeting, the newly installed SDK crashed after about 10 seconds. Just restart the computer. what is the reason? Do you have a solution in this regard?

Which version?
[v4.6.21666.0427]

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to ‘…’
  2. Click on ‘…’
  3. Scroll down to ‘…’
  4. See error

Screenshots
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Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Version [e.g. 22]

Additional context
Add any other context about the problem here.

2

Hi @jiedesheng,

Thanks for the post. Are you getting any errors or crash info? Could you provide the SDK log for us to investigate?

Thanks!

3

Hello, where is the SDK log?

4

Hi @jiedesheng,

Here are the steps to enable and to retrieve the logs:

i. When initializing the SDK , set the InitParam.enableLogByDefault to be true, then the log feature will be enabled

ZOOM_SDK_NAMESPACE::InitParam initParam;
initParam.strWebDomain = strWebDomain.c_str();
initParam.strSupportUrl = L"https://zoom.us";
initParam.enableLogByDefault = true;
m_bSDKInit = CSDKHelper::Init(initParam);

ii. Build and run your SDK app, after experiencing the issue, then exit the app normally.
iii. You will find the log file in: %appdata%/zoomsdk/logs/

Thanks!