Crash on close event and there is no log in AppData\Roaming\ZoomSDK

Meeting SDK Windows
1

Description
My SDK crashes on close, and there is no crash log

Which Windows Client SDK version?
version: 5.5.12511.422

Where are crash logs located, are they configured in another place?

  • OS: Windows 10

Additional context
Event log

Field	Value
@ingestionTime	
1625700936857
@log	
617011232709:Event-Log-Group
@logStream	
i-022f2a53b18c8447a
@message	
[Application] [Error] [1000] [Application Error] [EC2AMAZ-FFIM0RB] [Faulting application name: chorus_zoom.exe, version: 0.0.0.0, time stamp: 0x60d2e560
Faulting module name: zVideoUI.dll, version: 5.5.12511.422, time stamp: 0x608140f8
Exception code: 0xc0000005
Fault offset: 0x0010f368
Faulting process id: 0x23c0
Faulting application start time: 0x01d77381bb8bb533
Faulting application path: C:\Users\Administrator\scripts\zoom\chorus_zoom.exe
Faulting module path: C:\Users\Administrator\scripts\zoom\zVideoUI.dll
Report Id: 7d99b805-b6c3-4fae-9012-926a4ee8e0c9
Faulting package full name:
Faulting package-relative application ID: ]
2

Hey @bobmarthin,

Thanks for using the dev forum!

Are you using the Zoom Windows Application or the Zoom Windows SDK?

Thanks!
Michael

3

I’m using Zoom Windows SDK

4

Hey @bobmarthin,

Are you calling CleanUPSDK()?
If the SDK logs are not showing up in your appData/roaming/ZoomSDK folder, set enableLogByDefault to true in your initParams.

Thanks!
Michael

6

@bemikhan How did you solve the problem? Can you provide more details?

7

Hey @oren.nahum,

We are still investigating this issue. The link provided by the other user was off-topic. Please do not click that link.

Thanks!
Michael

8

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.