Android: Camera permissions denied popup doesn't appear if user taps on 'Start Video' or 'Camera' option when tries to share

Meeting SDK
1

Which Mobile Meeting SDK version? - 5.7.6.1918

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join Zoom meeting
  2. Try to Enable Camera
  3. Deny Camera permission
  4. Tap the ‘Start Video’ button in the meeting > no popup
  5. Tap the ‘Camera’ button in the Share option > no popup

Can you fix it?

2

Hi @sleushunou, thanks for the post.

I tried testing this and was unable to reproduce. After denying the permission, the SDK properly shows a dialog. Can you please provide the Android version and device make/model you are using to test? Also, a screen recording of the issue would help ensure that we are taking the same steps to reproduce.

Thanks!

3

Video Link
Android 10, Galaxy Note 9

4

Hi @sleushunou,

Thanks for the additional information. Can you please provide me with access to that video so that I can continue looking into this?

Thanks!

5

Hi @jon.zoom
Done

6

Hi @sleushunou,

Thanks! There definitely seems to be something wrong, but I’m unsure why we aren’t seeing the same behavior. We’ll need to investigate this on our end and see if we can figure out a way to reproduce this. I’ll be sure to let you know as soon as we have any updates or need additional information.

Thanks!

7

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