Camera usb permission dialog shown on android

Meeting SDK Android
1

Description
We’re using TV boxes running Android 7.1.2 with connected USB cameras.
After migrating to Zoom SDK 6.0.10 the app starts showing a USB permission dialog after connecting to the meeting. Previously used Android Zoom SDK 5.16.2 (seems the last working version without this dialog). The problem is that:

  1. This dialog appears each time the new meeting connected
  2. The checkbox “Use by default for this USB device” makes nothing, dialog appears again and again
  3. Pressing “OK” button crashes the camera. The message shown: “Failed to start the video camera”. It is not working until manually unplug it and plug again.
  4. The only thing we can do are to dismiss the popup by pressing “Cancel” or “Back” button
  5. Not clear why this dialog is needed as camera is working well few seconds before showing it.
  6. The dialog reproduces in a sample app as well.

Steps to reproduce the behavior:

  1. Run the 6.0.10 android sample app on TV box with Android 7.1.2 and connected camera over USB.
  2. Join the meeting
  3. See the popup: “Allow the app Zoom SDK Demo to access the USB device”
  4. Press the “Cancel” button.
  5. See that popup dismissed and camera works well
  6. Exit meeting and join again
  7. See the popup is shown again
  8. Check the checkbox “Use by default for this USB device”, then press “Cancel”.
  9. See that popup dismissed and camera works well
  10. Exit and enter the meeting again, see the popup is shown again - checkbox has no effect
  11. Press “OK” button. See that camera is stuck. All the next tries to switch OFF/On the camera shows th error: “Failed to start the video camera”
  12. All the next tries to enter the meeting shows the same error: “Failed to start the video camera”.
  13. Unplug the camera manually and plug it again. Enter the meeting. The camera is working and the popup is shown again.

Expected result:
The popup should not be shown at all. The same as in version 5.16.2 and below.
If impossible - make the popup functional: OK button should not crash the camera; the checkbox “Use by default for this USB device” should work and popup not shown again upon checking this checkbox.

Unfortunately I can’t add any screenshots or videos here. Please let me know how I can send it to you

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.