Looking for general information that we cannot find in the documentation, like "How do I pass the AccountID or ContactID (based on the ANI of the caller)? Docs indicate it can be done, but what are the variables called that I can grab that data and pass it to the custom VF page?
Sorry, I know this is a very rookie question.
Thanks for reaching out to the Zoom Developer Forum.
I do not understand your question, could you please elaborate further?
We are looking to extend the Zoom OpenCTI integration and pop a custom VisualForce page instead of the details page when a call comes in. We are having difficulty finding any specifics on how to reference the call object - there is a reference to passing the Account or Contact ID via the URL, but no specifics or sample code to explain how to do that.
Thanks for the clarification and sorry for the late reply (I was out for some days)
I believe we do not have any sample code available to explain how to pass account ID or contact ID via URL
Are you referring to the join URL?
@kblue Just wondering if you were able to get anywhere with this?
I’m running into some issues with multiple-matching records and thinking redirecting to a custom Visualforce page might be the way to go. Zoom is somehow passing phone number to Open CTI but I can’t seem to find anything about what parameters are available.
Could you please point us to the sample code?
I do not think we currently have a sample app available