Hello guys,
We are using zoom chat using a zoom flow where in the Contact Center I want to pass some parameters so that the agents can understand which user is chatting with them
Now, I see some of the parameters like:
- Consumer.consumerId
- Consumer.firstName
Similarly, I want to show email, and other parameters from my website (where the user are logged in). I assume we have to update something SDK? or how can we achieve this, as it seems possible
Mind that we do not want to ask customer (as they are logged in, it would have bad user experience, it has to be passed under the hood)