API Error "2031 Zoom Phone has not been enabled for this account." only our specific users

Phone
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1

Description

Hi, thank you for supporting.

I almost always get correct responses by Zoom Phone API requests with access token like Get recording by call ID.
But when I use our specific user’ access_token, API always returns below.

{“code”:2031,”message”:”Zoom Phone has not been enabled for this account.”}

When I use other user’s access_token, API always correct response.
How generate error user’s access token is exactly same as other user’s.
Also how to request via API is same so I think it is not our problem.
Then I ask for error user that if they have correct Zoom Phone Plan, and they said YES.

Could you investigate what happens?
Would re-generate access token be a solution for this issue?
Send me a DM and I will give you needed informations like error user’s id and email.

Best regards.

2

Which endpoints are you running into this error?

I am not sure what you mean here, but I would consistently use a valid API access token from a user (i.e. developer/admin user role) that has the correct permissions to use the API.

4

@gianni.zoom

Hi Thank you for your reply.

Which endpoints are you running into this error?

I wrote below. Forexample Get recording by call ID.

I would consistently use a valid API access token from a user (i.e. developer/admin user role) that has the correct permissions to use the API.

I would have done like what you said.
Because only our specific two users reproduce the issue.

5

@gianni.zoom

Hi Thank you for your reply.

Which endpoints are you running into this error?

I wrote below. Forexample Get recording by call ID.

I would consistently use a valid API access token from a user (i.e. developer/admin user role) that has the correct permissions to use the API.

I would have done like what you said.
Because only our specific two users reproduce the issue.

Best regard.