API not returning messages for a channel

API and Webhooks Chat
1

For some reason, I am not able to get any messages for a channel.

url = f"/v2/chat/users/{user_id}/messages/"
make_request_zoom(url, {"to_channel": channel_id, "from": "2018-01-01T00:00:00Z"})

I have tried with owner_id as well as all other member ids. I have played around with the date also.

Still it just returns empty.

{'from': '2018-01-01T00:00:00Z',
 'to': '2025-01-09T14:58:11Z',
 'page_size': 10,
 'next_page_token': '',
 'messages': []}

I can confirm there are messages in this channel.

2

@gianni.zoom Can you please help here? I marked everything as backedup , but when the members checked it for confirmation, they mentioned the backup is empty.
Now I am not sure, which of the other messages backup is also missing. And whatever messages we have so far, are they even complete set!

3

Hi @viraj.kanwade
Thank you for reaching out to us, are you still experiencing this issue?
Have you tried narrowing the dates you are using? can you please test passing a months worth of messages, for example
from 2024-12-01 to 2025-01-01

4

Yes. Also, I am seeing more and more issues.

For some channels, some messages are returning files as
‘files’: [{‘file_id’: ‘XYZ’}]

while for the same message it previously used to be
“files”: [{“file_id”: “XYZ”, “file_name”: “xyz.pdf”, “file_size”: 1385911, “download_url”: “https://xyz.zoom.us/file/download/xyz”}]

5

Just realized, its the same issue I have seen before and which I still haven’t got any resolution.

6

I have updated the app scope and given all possible “read” permissions. Still no luck.

7

hi @viraj.kanwade
I am going to close the other thread and let’s just use this one for follow ups.
I am not able to replicate any of this issues. I will send you a DM and please follow up there with more details