For some reason, I am not able to get any messages for a channel. url = f"/v2/chat/users/{user_id}/messages/" make_request_zoom(url, {"to_channel": channel_id, "from": "2018-01-01T00:00:00Z"}) I have tried with owner_id as well as all other member ids. I have played around with the date also. Still it just returns empty. {'from': '2018-01-01T00:00:00Z', 'to': '2025-01-09T14:58:11Z', 'page_size': 10, 'next_page_token': '', 'messages': []} I can confirm there are messages in this channel.

@gianni.zoom Can you please help here? I marked everything as backedup , but when the members checked it for confirmation, they mentioned the backup is empty. Now I am not sure, which of the other messages backup is also missing. And whatever messages we have so far, are they even complete set!

Hi @viraj.kanwade Thank you for reaching out to us, are you still experiencing this issue? Have you tried narrowing the dates you are using? can you please test passing a months worth of messages, for example from 2024-12-01 to 2025-01-01

Yes. Also, I am seeing more and more issues. For some channels, some messages are returning files as ‘files’: [{‘file_id’: ‘XYZ’}] while for the same message it previously used to be “files”: [{“file_id”: “XYZ”, “file_name”: “xyz.pdf”, “file_size”: 1385911, “download_url”: “https://xyz.zoom.us/file/download/xyz”}]

Just realized, its the same issue I have seen before and which I still haven’t got any resolution. [image] Chat message file info returns different data randomly Chat Till yesterday, the files in chat was returned as: "files": [ { "file_id": "XYZ", "file_name": "Image 2024-10-22 at 104726.png", "file_size": 154507, "download_url": "https://XYZ.zoom.us/file/download/XYZ" } ], Today, I am seeing only file id "files": [ { "file_id": "XYZ", } ],

I have updated the app scope and given all possible “read” permissions. Still no luck.

hi @viraj.kanwade I am going to close the other thread and let’s just use this one for follow ups. I am not able to replicate any of this issues. I will send you a DM and please follow up there with more details

API not returning messages for a channel

API and Webhooks Chat

viraj.kanwade (Viraj) January 11, 2025, 3:44am 5

Just realized, its the same issue I have seen before and which I still haven’t got any resolution.

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API not returning messages for a channel

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