Participant webhooks missing and API calls fail to show data?

[jimig]

We have had multiple reports today of things failing.

We depend on knowing who joined a meeting. Due to previous webhook issues (long documented since March, never fully resolved), we removed some dependencies there and added a polling approach to the “Get past meeting participants” API.

That too is returning no participants, yet we know that is not the case.

So where are they?

Example:
81598747317 / 0AZsFvQsQ9u2ihZsaxcLCQ==

[v.hristov]

Hi,

Just to mention that it seems there are other reports in the forum of the same issue - Getting participants returns zero and Get List Meeting Participant

Hope Zoom can let us know what is the situation here.

[will.zoom]

Hi @jimig @v.hristov,

We experienced an incident with our reporting APIs that has since been resolved. Please let me know if you’re still seeing issues.

Thanks,
Will

[v.hristov]

Thanks, Will, I will let you know if this happens again on our end.

[soporte3]

Hi,

We have the same problem with reports. Both with ID and UUID they do not return all the data. From the web panel export all the data without problems.

[will.zoom]

Hi @soporte3,

Can you share a recent example? If you could share the full request and response body, I’m happy to take a closer look.

Thanks,
Will