API Returning 403 Status Code

Description
I’m getting unexpected 403 Status Code replies form the Zoom API.

Error
The full error message or issue you are running into.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
JWT

Which Endpoint/s?
/phone/users/{userId}/call_logs described here https://marketplace.zoom.us/docs/api-reference/zoom-api/phone/phoneusercalllogs

How To Reproduce (If applicable)
Steps to reproduce the behavior:
1.
HTTP Method = GET
URL = https://api.zoom.us/v2/phone/users/{zoom_user_id}/call_logs?page_number {next_page_number}
data = {
“aud”: None,
“iss”: api_key,
“exp”: datetime.now(timezone.utc) + timedelta(hours=2),
“iat”: datetime.now(timezone.utc),
“page_number”: page_number
}
headers= {
“authorization”: f"Bearer {jwt_encoded}",
“content-type”: “application/json”
}

  1. API response

{'code': 429, 'message': 'Sorry, the maximum number of api requests is already reached. Please try later.'}

Screenshots (If applicable)
Not applicable

Additional context
Our account is Business account. I read about the rate limits here https://marketplace.zoom.us/docs/api-reference/rate-limits and don’t believe I’ve exhausted either the requests per second or the “heavy 60,000 requests/day”.

Please advise on how to debug this. Since I was debugging, I had my code running over night with low retry times. I’ve since made those times much more reasonable.

Additionally, is there a way to track my limits through Zoom or must I track them myself? Thank you

Hi @greg.hilston, can you DM me your account number or email associated with your account? I’ll take a look at your account usage.

We have expanded Developer dashboards on our roadmap. They’re on pause currently, but will be available for a short/medium-term release.

Sure thing Michael, DM sent

@michael.harrington I’ve DM’d you. Mind if we have a chat? This is blocking development for me.

Appreciate it

Zoom Phone API Rate Limits for future reference: