Hi Zoom Developer Team,
I’m currently developing a General App that uses Real-Time Media Streams (RTMS).
I’m encountering the following error whenever I start RTMS during a meeting:
“Your App failed to Access meeting content.”
I’ve attached a screenshot of the error.
App Details
- App Type: General App
- Feature: Real-Time Media Streams (RTMS)
- RTMS Status: Enabled
- Meeting SDK: Not used
- OAuth Scopes: All required RTMS scopes have been added and the app has been reinstalled.
What I’ve Tried
- Verified that RTMS is enabled in the app configuration.
- Reinstalled the app after adding the required scopes.
- Tested with both the app owner account and another user.
- Confirmed the app launches successfully inside the meeting.
Despite this, the app still displays “Your App failed to Access meeting content.”
Could you please advise:
- What are the common causes of this error?
- Are there any additional permissions or account-level settings required for RTMS?
- Does this indicate the app is not authorized for meeting content, or could it be related to RTMS provisioning on Zoom’s backend?
I’ve attached a screenshot of the error for reference.
Thank you for your assistance.