App Submission for EU Compliance Requires Reauthorization

[Genesis]

I’ve tried to resolve this issue through a support ticket (TS1666154), but apparently, they cannot assist me and have recommended posting my problem here.

Our Zoom app has been approved for about two years, and over 3,500 users rely on it to integrate their Zoom accounts with Kartra, a SaaS platform that allows them to schedule appointments via Kartra Calendars.

We attempted to resubmit the app with all the required information to comply with the new EU regulations. However, when doing so, we encountered this message(for some reason I cannot submit the post with uploaded images or with links): 1.png - Google Drive

This is the Scopes page : 2.png - Google Drive

We haven’t modified the app since it was originally approved. When we first submitted the app, the meeting:read scope did not require a description, or somehow, the description was lost during the transition to the new format.

I have now provided a description for the meeting:read scope, along with all other newly required details for EU compliance. However, when attempting to submit the app for review, I received this error message: 3.png - Google Drive

As I mentioned in the support ticket, we did not change the app’s scopes—we did not add or remove any. The only modification was filling in the now-mandatory scope description.

We cannot go through the reauthorization process because our platform does not support it. Our users would need to remove and re-add the app, which would delete all Zoom meetings created in their accounts through Kartra. This would have a significant impact and is not an option for us.

We do not have the time or resources to implement and deploy a reauthorization process within such a short timeframe. Additionally, this would require communication with affected users and could cause major disruptions to their workflow.

We need a way to submit the app with the scope description filled in—without triggering the scope change validation—so that reauthorization is not required.

Thank you for your support!

Doru
Software Development Manager
Genesis Digital

[catalina.diaz (Catalina)]

Hi @Genesis

Thank you for reaching out through the Developer Forum. We’re always working to improve our platform, and currently, this notification appears whenever there’s a change in that section, even if it’s not a feature or scope addition. However, since there are no functional changes, customers won’t need to reauthorize the app. Feel free to submit the update request.

Let me know if you have anymore questions.

[Genesis]

Hi @catalina.diaz ,
Thank you for your response! I just want to reconfirm that there will be no disruption after we submit the update request and while the app is under review.
It is highly important for us that our customers do not lose any data.

[catalina.diaz (Catalina)]

There wont be any disruption. If the only change is metadata which in this case is EU compliance information you should be good.

[Genesis]

Hello @catalina.diaz,
We’ve submitted the app for review and we’ve receive an email that the app is not yet approved and we should review notes from our reviewer. But I cannot find any notes inside the app manager wizard.
I have only this message in the right side:

Functional review
Last updated on Mar 06, 2025
Please review and address the feedback provided by your reviewer.

We didn’t select anything in the Surface area, I don’t think that this applies to our app. We use the Zoom app to create meetings based on calendar appointments made in Kartra. The meeting link and password are stored in our database and sent through email to the contacts that are creating/subscribing to those calendar appointments.

Can you please advise what should we do next?

Thank you!

Doru
Software Development Manager
Genesis Digital

[catalina.diaz (Catalina)]

Hi @Genesis

The notes can be found in this section. Go to manage apps → created apps → app → production → chatbox → notes.

Let me know if you have any issues.

Please be sure to leave comments in the notes section if you have any questions for your reviewer. Keep in mind that the notes section is not a live chat, so you will need to resubmit for the reviewer to see your updates.