"Approve Registrant" does not return "join_url"

You are welcome! :slight_smile:

-Tommy

Hey,
as support didn’t answer me for a month, I try to find a solution here.
The issue is related to approval, but if I should open a new topic, please let me know.

I added my other Zoom account as a registrant for an occurrence and then approved it via Integromat API integration. It was successful, seen the user in the Approved tab on Zoom Meeting page GUI.

I was the only participant in the meeting as a host, the recording was running and the red END button was at the bottom, so it really started.

However, when I opened Join URL from my Android phone, with logged-in (with the only registrant user) Zoom app, the page still communicated that the meeting isn’t started yet (if you are the host, log in and START the meeting). I think it’s confusing, some of my audience will leave the process at this point.

But if they find and click on “Join as attendee”, then the Meeting password is still required - can’t I disable that given all my meetings are for approved and logged-in registrants only? Remember your slogan: Making Video Communications Frictionless.

After submitting the password, the strangest happens: a popup says: “FINISH the registration to join the meeting.” Cancel / Register
But the user was registered and approved!

But, why should an already registered and approved, logged-in user do any further action?
Is this a bug or did I misunderstand the functionality?

Thanks for any idea in advance!

Hey @balint,

Please share the link to the Integromat integration so I can take a look.

Thanks,
tommy

Thank you @tommy!

Hey @balint,

Since Integromat built the integration, please reach out to them for support.

Also due note that they have integrated with us improperly. We highly discourage sharing your JWT credentials.

Thanks,
Tommy

Hey @tommy,
They say as API returns Success and the user really moved to the Approved tab in the Zoom Website Meeting Occurrence Page, the problem should be on your side.

How should I object to this?

Hey @balint,

Can you ask their developers post here on the forum with the issue so we can work with them to debug?

Since they built the integration, we will have to work with their developers to figure out the issue.

Thanks,
Tommy

Update: We are adding the registrant join_url to registrant approved webhook in our august release.

Thanks,
Tommy

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This is great news, Tommy. Thank you!

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You are welcome! :slight_smile:

-Tommy

so, what will be the solution?
I tried with Zapier instead of Integromat, but the result is the same error (API action seem successful, but no registrant is seen from Zoom web UI in the same Occurrence)

Hi @balint,

Can you provide a recent example of this? If you can share the API request you’re making, I’m happy to take a closer look.

Thanks,
Will