Description
My company has a published app on Zoom marketplace, as well as a couple of apps in development. I have “developer” role and was previously able to access these apps to make changes. Last week, when I tried to access any of the apps, I got “An Error Occurred” and the app status changed to “Awaiting Confirmation”. Now the apps have completely disappeared from the list.
Can someone help me figure out what’s going on?
Hello,
When the app creator loses the role of managing the apps, ownership usually moves to the account owner, who has to confirm the transfer; that’s why you saw awaiting confirmation. If the apps are not showing up anymore, they are still under the account and are only accessible by the account owner. This is more of an explanation of how the process works, but if you want me to take a look, please provide your App name, and I will look at what happened.
Regards, Kwaku
Hello Kwaku,
Thanks for the explanation.
Hello,
Thank you for giving me that information. I sent further instructions to your DM. Let’s continue the conversation via DM.
Regards, Kwaku