Hello everyone,
I hope you’re all doing well. I need some assistance regarding my Zoom Pro account.
I recently discovered that I am still being charged annually for a Zoom Pro account linked to my former work email, which is no longer accessible since I left that job. Unfortunately, I am unable to access the account to cancel the subscription or update the email address.
Is there anyone here who has experience with resolving similar issues with Zoom accounts? I would greatly appreciate any guidance on how to proceed with canceling the account and discontinuing the payments.
Additionally, I’m also interested in knowing if there’s a possibility to be reimbursed for the most recent payment considering I no longer have access to the services provided.
Any help or advice would be highly appreciated! Thank you in advance for your assistance.
Thank you!