Audio cuts out on zoom only, all other apps work fine with the system sound card

My issue is:
4 months ago, I purchased a very expensive ($2.5K+) new Dell I-9 32 gig ram XPS-9520 with Win11. There seems to be a bad compatibility problem with the sound card / driver in this pc and zoom! Only once in 4 months have I been able to use the new pc for the twice-weekly meetings we have and not have the audio die on it. It seems to be a real issue with the pre-music we play prior to our services. I have read and tried every one of your workarounds that were listed for the piano teachers in your forum, and nothing works. This pc doesn’t have B&O sound, it has Realtek® Audio in it and I can’t find any echo suppression settings native to the sound card, only in zoom. This happens with zoom ONLY, otherwise the sound works fine on the pc.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.