Audio problems like robot sound in some mobile device

Meeting SDK Web
1

Description
I am facing an audio problem on mobile browser with Zoom Web SDK version 1.8.6, 1.9.0, 1.9.1 running on webinar, sound like a robot and not clear. But in desktop it working fine except safari. I don’t know the problem is from device or something because in my phone is working fine, but the example in samsung note 8,oneplus audio is not clear. Is this related to https://marketplace.zoom.us/docs/sdk/native-sdks/web#browser-support too ?

Don’t suggest me to use zoom app cause i have some virtual event with zoom. Any solution ?

Error
Robotic audio in some mobile device.

Which Web Client SDK version?
1.8.6, 1.9.0, 1.9.1

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Start webinar
  2. Join from mobile browser with chrome or others with any device (ex: samsung note 8, oneplus)

Screenshots
Post info | SndUp (I can’t share video due to privacy)

Device (please complete the following information):

  • Device: Samsung Note 8, Oneplus
  • OS: Android 10,11. iOS 14
  • Browser: Chrome
  • Browser Version : 90, 91
2

Hey @wayaragil,

Please see my post in our other thread:

Let me know if you have any questions.

Thanks,
Max

3

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