Description
We have created an embedded zoom experience using Component View in Web SDK.
Typically our meeting participants will be two where host & guests will be joining from different geographies/countries (Eg: Host from India & Guest from the Netherlands/US/UAE etc).
We create our meetings on demand using zoom /v2/users/{userId}/meetings
endpoint.
Users will be made to join the meeting using the snippet mentioned in the code snippet section.
In such a scenario, currently, we are facing multiple audio/video issues (in ~30% of meetings) for users who are joined into zoom from SDK.
Audio Issues - Lag on both ends, Audio breaks, Robotic voice
Video Issues - Lag on both ends, Complete blank screen
The points to note here are
-
Post experiencing issues in SDK meeting, users are moving to native zoom app (meeting is done in a different meeting id) and things are seamless. No audio/video issues were observed.
-
Users have high-speed & reliable internet connections.
Below are some of the meetings where such issues are observed. Sharing both the meetings (SDK & native app meeting) for comparative analysis.
Case I
SDK Meeting Id - 92442228108
Zoom app meeting id - 5307496805
Meeting date & time - 9/11/2022 10:00:00 PM - 11:00:00 PM IST
Issue - The host was not able to hear the guest. The guest was able to hear the host. A lot of video lag was observed on both ends.
Case II
SDK Meeting Id - 92754541941
Zoom app meeting id - 8357800252
Meeting date & time - 9/7/2022 8:00:00 PM - 9:00:00 PM IST
Issue - Audio breaks & lag from both ends
Caste III
SDK Meeting Id - 99632632621
Zoom app meeting id - 6551566900
Meeting date & time : 9/10/2022 9:00:00 PM - 10:00:00 PM IST
Issue - Robotic audio & lag
Which Web Meeting SDK version?
@zoomus/websdk”: “^2.7.0
Meeting SDK Code Snippets
client.join({
sdkKey: ZOOM_SDK_KEY,
signature: meetingSignature,
meetingNumber: meetingNumber,
password: meetingPass,
userName: name,
zak: zakToken,
success: () => {
console.log(“zoom success called”)
},
error: () => {
console.log(“zoom error called”)
},
});
Device (please complete the following information):
- Device: Macbook, Windows, Android Tablets, Ipads
- OS:
- Browser: Majorly Chrome, Safari
- Browser Version: Latest versions