Authorization result unknown on upgrade

Description
After upgrading to Windows SDK version 5.17.6.31095, we are sporadically getting an AuthResult.Unknown when attempting to authorize the SDK immediately after the upgrade.

  • OS: Windows 11

We have ZDK logs that can be shared

@ZMUCW ,which version of SDK did you previously upgraded from?

In Zoom Meeting SDK 5.14.10 onwards, the SDK authentication requires you to sign your auth token using your SDK Key and SDK Secret

We are using the Key and Secret. We upgraded from 5.15.2.18146. Can I submit the SDK logs?

@ZMUCW , could you try to capture the log where this happen and provide a download link for this?

Sdk Dumps should contain dumps where this is occuring

@ZMUCW

  1. Does this keeps happening everytime, or is this intermittent?
  2. Are there additional error code from the SDK?
  3. Are you also using a proxy for the SDK auth?
  1. Does this keeps happening everytime, or is this intermittent?
    It is intermittent.
  2. Are there additional error code from the SDK?
    No other error codes
  3. Are you also using a proxy for the SDK auth?
    Not sure, we use the c# wrapper.

@ZMUCW , I don’t see much from the logs from a brief investigation.

I do see in the logs that there seems to be calls and malformed URL for authentication .
Are you behind a firewall or proxy by the way? I’m wondering if outgoing traffic is being filtered or blocked.

This only seems to occur on Windows 11 systems. Not sure if there a default firewall that could be causing it.

Another data point. It seams to happen if our application is killed rather than being properly shutdown.