Black Screen of Death (ClassNames is not defined)

Meeting SDK Web
1

I’m encountering a serious production issue with the Web Client SDK during a Webinar we’re running. Participants of a meeting are getting kicked out with a black screen.

Web Client SDK 1.9.5

With the errors

cancelConsume interval 3 requestId null
destroy SDK
ReferenceError: ClassNames is not defined"

image (12)
image (12)1065×401 14.6 KB

edit: happened on receive of this data packet
{"body":{"activeNodeID":33555456,"bStatus":0,"ssrc":0},"evt":20225,"seq":260}

2

I want to add that when this happens, it appears to knock off a significant portion of participants at the same time.

3

Hey @ckarpyszyn,

Thank you for reaching out to the Zoom Developer Forum. Please send an email to developersupport@zoom.us with a link to this thread.

In that email, please include a Webinar ID where you saw this.

Thanks,
Max

4

Just to correct myself, it was a meeting. I’ve sent an email out with the meeting Id. Thanks Max.

5

Hey @ckarpyszyn,

Thank you for creating a ticket! We’ll keep an eye out for it.

Thanks,
Max