ckarpyszyn
(Chris Karpyszyn)
June 10, 2021, 5:34pm
1
I’m encountering a serious production issue with the Web Client SDK during a Webinar we’re running. Participants of a meeting are getting kicked out with a black screen.
Web Client SDK 1.9.5
With the errors
cancelConsume interval 3 requestId null
destroy SDK
ReferenceError: ClassNames is not defined"
edit: happened on receive of this data packet
{"body":{"activeNodeID":33555456,"bStatus":0,"ssrc":0},"evt":20225,"seq":260}
ckarpyszyn
(Chris Karpyszyn)
June 11, 2021, 1:54am
2
I want to add that when this happens, it appears to knock off a significant portion of participants at the same time.
MaxM
(Max M.)
June 11, 2021, 10:37pm
3
Hey @ckarpyszyn ,
Thank you for reaching out to the Zoom Developer Forum. Please send an email to developersupport@zoom.us with a link to this thread.
In that email, please include a Webinar ID where you saw this.
Thanks,
Max
ckarpyszyn
(Chris Karpyszyn)
June 14, 2021, 9:59pm
4
Just to correct myself, it was a meeting. I’ve sent an email out with the meeting Id. Thanks Max.
1 Like
MaxM
(Max M.)
June 16, 2021, 1:11am
5
Hey @ckarpyszyn ,
Thank you for creating a ticket! We’ll keep an eye out for it.
Thanks,
Max
system
(system)
Closed
July 16, 2021, 11:11am
6
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