Black Screen on Webinar

[developer-whova (Developer)]

Description
Black Screen caused by a crash

Error

Which Web Client SDK version?
1.9,1

To Reproduce(If applicable)
Join a webinar

Screenshots

Device (please complete the following information):
Chrome 89 x64 windows 10

Additional context
Meeting ID: [REDACTED]

[MaxM]

Hey @developer-whova,

Thank you for reporting this issue. Are you able to reproduce this issue, are you only seeing this with the Webinar ID provided or one this a one time issue that you encountered?

Thanks,
Max

[developer-whova (Developer)]

I only observed it there so far, but there may be others without us knowing

[MaxM]

Hey @developer-whova,

Thank you for the update. Without steps to reproduce the issue, it’s difficult to comment on the cause here. Are you able to provide a public git repo containing code I can use to test this? I’m not seeing the same issue with the Sample Web App but it sounds like the steps to reproduce the issue here might be complex.

I would also watch for any new instances of this error and if you’re able to determine any commonalities we can investigate the issue from there.

Thanks,
Max