tommy
(Tommy Gaessler)
August 31, 2020, 5:43pm
62
Hey @amritanshu.amrit ,
Can you share the code snippet you are using to download the recording?
Also which recording file type are you trying to download?
The cause of this happening 1 out of 10 times may be due to your JWT Token expiring.
Thanks,
Tommy
Hi @tommy ,
The file types I’m downloading are video, audio and chat file. I’m using php. This is the code:
$options = array(
CURLOPT_FILE => fopen('file_path', 'w'),
CURLOPT_TIMEOUT => 5000,
CURLOPT_URL => $url . '?access_token=' . $this->generateJWT($key,$secret),
CURLOPT_FOLLOWLOCATION => true,
CURLOPT_COOKIEFILE=> "",
CURLOPT_AUTOREFERER => 1
);
$ch = curl_init();
curl_setopt_array($ch, $options);
curl_exec($ch);
curl_close($ch);
One more thing I noticed is that in these cases, the audio (m4a) file always gets downloaded successfully but one or both of the video (mp4) and chat (txt) files fail to download. This is always the case in about 1 in 10 meetings.
will.zoom
(Will)
September 3, 2020, 8:27pm
65
Hey @amritanshu.amrit ,
Can you send the meeting ID and download URL that aren’t working for you (as well as a link to this thread) to developersupport@zoom.us ? This will help us to take a closer look.
Thanks!
Will
Hi Will. This is my personal account. Should I send the mail from the official account where problems are happening or is this fine?
will.zoom
(Will)
September 9, 2020, 4:39pm
67
@amritanshu.amrit ,
Please send this email from the account where you’re experiencing the issue, if possible.
Thanks!
Will
kalyan
(Kalyan)
April 22, 2021, 6:11am
68
I experienced with one file today. Please check
MaxM
(Max M.)
April 22, 2021, 11:06pm
69
Hey @kalyan ,
Please send an email to developersupport@zoom.us with a link to this thread. In that email, please include the following information:
The error that you encountered
The URL that you used to download the cloud recording
The access_token that you used.
I’ll use that information to look into this issue further.
Thanks,
Max