Call in not working after enabling audio conferencing

Video SDK
1

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Video SDK Type and Version
zoom/videosdk: 1.10.7

Description
I’m integrating PTSN into my custom voice/video experience on my application. Call out functions such as: inviteByPhone() are working but the Call in function: getCurrentSessionCallinInfo() is returning null. The documentation suggests both Call in and Call out are supported on the video sdk sessions…Video SDK - web - PSTN

Error
getCurrentSessionCallinInfo() is returning null with active session and audio conferencing enabled also isSupportPhoneFeature() is returning true

How To Reproduce
Steps to reproduce the behavior including:
*1. Start a session via video sdk
*2. Call stream.getCurrentSessionCallinInfo()

2

Hey, @sam9!

Can you send me a direct message with the account ID or email address that is assigned to this Video SDK account so I can take a look?

Thanks,
James

5

@james.coon let me know if you’ll be able to continue to check this out this week.

6

Apologies for the delay over the weekend! I’ve submitted a ticket to get this enabled for your account, and will update this thread once that’s approved!

1 Like
7

PSTN call-in should now be enabled on your account!

1 Like
8

Thank you! It is working now.

1 Like