We are using the Zoom Phone API to pull call logs for the account and all users. We are getting confused on how to track what calls are being answered/answered by another in a call queue/forwarded. We are able to pull the data, but are confused on how to interpret it.
I can’t seem to find any documentation on what the call “result” mean. Does anyone have good documentation on what each of these listings means? Some are obvious, but some are confusing. For example if a call was answered by another member of a call queue, does that show missed? Whereas if it was declined by the user (they press skip) when presented with the call queue that would show Rejected? When would Wrong Number ever apply?
Result of the call: Missed
| Voicemail
| Call connected
|Rejected
| Blocked
| Busy
|Wrong Number
| No Answer
| International Disabled
|Internal Error
| Call failed
| Restricted Number
|Call Cancel
| Message
| Answered by Other Member
|Call Cancelled
| Park
| Parked
| Blocked by non-GAL
| Blocked by info-Barriers
|Recording Failure
| Recorded
| Auto Recorded
.