API Endpoint(s) and/or Zoom API Event(s)
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context.
I want to find out how to determine if a call was abandoned. An example could be someone calls into a call queue and before a queue agent answers, the caller hangs up.
Currently, the call logs show the result for this as
No Answer. However in the “Call Queue Historical Reports”, it correctly shows the
Abandoned which leads me to believe that somewhere on the back-end Zoom Phone is able to identify the call as abandoned.
How To Reproduce
This is how I performed the test:
- Create an auto attendant and have one of the options on the IVR menu forward the call to a call queue.
- Call the auto attendant from an external number and select the menu option for the call queue.
- While the call is ringing, hang up from the external phone.
- View the call log details and note that the log detail for the call being forwarded to the queue has a
" "(not sure what this means) and the log detail for the queue agents receiving the call has a
In this scenario, I’d expect one of these log details to have a “Call Cancel” result (or something else to indicate the call was abandoned).